05 April 2020

Customer Support Gig


HDD - hard disc drive
HDD

SSD - solid state drive
SSD
The Fates are having fun with me. I had to replace a computer and a central air conditioner in the same week.

My keyboard had been acting up– two dead keys, then a third. Apple has announced a new 14" MacBook Pro and days ago they brought out a gorgeous new MacBook Air with enticing specs. To tide me over until the we get to compare the new Pro, I ordered a refurbished computer from Amazon.

There must be some Jewish saying to the effect nothing is ever simple. Amazon shipped the wrong one, and I’ve been having polite chats with their India call center, who can’t understand what the problem is. I asked or a supervisor. The conversation went, starting with me…
“… and it arrived with a 500gig hard disc drive instead of a 512gig solid state drive.”
“So sir, you’re missing 12 giggy… gig things?”
“Gigs, gigabytes, but that’s not the major problem. It came with a HDD, not a SSD.”
“So if we send you 12 gigs, you’re okay?”
“Noooo. You’d have to send 512 packed in… a solid… state… drive.”
“But then you’d have more than a thousand gigs.”
“Therefore I need to return the computer.”
“Just for 12 gigs? Sir, I understand you are not happy and I apologize. I can offer you $15 in credit.”
Ah, writers got to love Mumbai Customer Support.

Next Time… Cooling my Heels in a Heat Wave

8 comments:

  1. The joys of tech support, Leigh. Sounds like you have a lot more patience than I do...

    ReplyDelete
  2. Those guys probably tape their incoming calls for laughs and then compare them to see which customer support employee wins the Best Frustrated Customer Award for the month.

    ReplyDelete
  3. Just spent much of the day without electrical power… after a week+ of no A/C.

    Paul, I keep imagining crook stealing a Tesla, then trying to figure out bow to buy gasoline.

    ReplyDelete
  4. RT, I suddenly feel a huge fear you're right. Maybe they feed on frustration like vampires.

    O'Neil… and Damn!

    ReplyDelete
  5. Ah, the joys of tech support - only bested by the joys of the daily telemarketer call. "This is ___, I am calling from your computer support center..." All in a Mumbai accent.

    ReplyDelete
  6. Eve, it bugs me that each call starts with a lie: "Hi, my name is _______†", where they fill in the blank with a bland English name or nickname, e.g, Tom, Dick, or Mary.

    ReplyDelete
  7. Wow, Leigh. That doesn't make me want to rush out and buy anything Apple! I'm sorry you're having a hard time with stuff. Hope all is resolved soon!

    ReplyDelete

Welcome. Please feel free to comment.

Our corporate secretary is notoriously lax when it comes to comments trapped in the spam folder. It may take Velma a few days to notice, usually after digging in a bottom drawer for a packet of seamed hose, a .38, her flask, or a cigarette.

She’s also sarcastically flip-lipped, but where else can a P.I. find a gal who can wield a candlestick phone, a typewriter, and a gat all at the same time? So bear with us, we value your comment. Once she finishes her Fatima Long Gold.

You can format HTML codes of <b>bold</b>, <i>italics</i>, and links: <a href="https://about.me/SleuthSayers">SleuthSayers</a>