Customer Support Gig

HDD
SSD

The Fates are having fun with me. I had to replace a computer and a central air conditioner in the same week.

My keyboard had been acting up– two dead keys, then a third. Apple has announced a new 14" MacBook Pro and days ago they brought out a gorgeous new MacBook Air with enticing specs. To tide me over until the we get to compare the new Pro, I ordered a refurbished computer from Amazon.

There must be some Jewish saying to the effect nothing is ever simple. Amazon shipped the wrong one, and I’ve been having polite chats with their India call center, who can’t understand what the problem is. I asked or a supervisor. The conversation went, starting with me…

“… and it arrived with a 500gig hard disc drive instead of a 512gig solid state drive.”
“So sir, you’re missing 12 giggy… gig things?”
“Gigs, gigabytes, but that’s not the major problem. It came with a HDD, not a SSD.”
“So if we send you 12 gigs, you’re okay?”
“Noooo. You’d have to send 512 packed in… a solid… state… drive.”
“But then you’d have more than a thousand gigs.”
“Therefore I need to return the computer.”
“Just for 12 gigs? Sir, I understand you are not happy and I apologize. I can offer you $15 in credit.”

Ah, writers got to love Mumbai Customer Support.

Next Time… Cooling my Heels in a Heat Wave