The Digital Detective, Pay the Piper I

Pawnee ©
Encyclopedia of Aircraft

One day, I faced company arrest, a kind of corporate detainment. Company arrest combines citizens’ arrest and house arrest. Worse, the detainment came with a threat of physical harm. I’m not sure I should name the enterprise involved, but their initials are Piper Aircraft. They are known for fine low-wing light aircraft ranging from the homely but hardy Pawnee to the gorgeous Fury.

Piper contacted me about the time I went solo in my career. I had become an accidental expert in teleprocessing, the transmission of data. Operating systems have clean well-defined edges, where every tiny piece has a distinct, often powerful purpose. Contrarily, telecommunications is fraught with errors and omissions. An OS has to maintain a semblance of recovery and control despite fried fibre optics, iced-over microwave towers, or Russian-severed Atlantic cables. Trapping entangled signals, simultaneously there and not there, is trickier than bathing Schrödinger's cat.

Fury © Piper Aircraft

The introduction began a year earlier when a phone call came in, Director of Programming Services for Piper Aircraft in Lock Haven, Pennsylvania. Introducing himself as Willy, explained they were using software from my old boss Rich, as described last time. They were experiencing problems but didn’t know how to diagnose the source.

Willy explained Lock Haven was two hundred miles from nowhere and not easy to get to. A trip required a full day’s drive from my home, a seven hour drive without traffic, and oddly about the same via a chain of commercial commuter flights. Thus Piper Aircraft commuted by… Piper aircraft. Willy would instruct one of their pilots to pick me up and afterwards return me home. On my end, I chose Plymouth, Massachusetts not because I lived there but because my girlfriend did, and a small airport might be easier to navigate.

© Piper Aircraft

As a newly baptized student pilot, I enjoyed the ride. The pilot wasn’t a natural teacher, but he handed me right-seat controls while nothing demanding was happening, adding a few hours to my logbook. A side trip to LaGuardia found us sandwiched between two giant jets. Small planes have to be cautious about wingtip vortices, invisible whirlwinds that can capsize the inattentive.

As we flew into central Pennsylvania, eagles glided along side us rising on thermals from the spread of forests below. No pun intended, but this commute was becoming the high point of my day.

© Piper Aircraft

Loch Haven’s municipal airport was Piper’s for all practical purposes. It adjoined the company’s plant and offices. Nearby buildings housed machine shops, assembly operations, and a paint facility. Piper situated me in sort of a company residence for visitors and commuting executives. The company was relocating their headquarters to Vero Beach, Florida, so short-term housing had become important.

That set the pattern for another three visits. Willy was revealed as a bombastic fellow, lots of bark but no bite. He’d grouch, gruff, and growl, but didn’t mean it. He would help anyone who’d need it and undoubtedly made a fine father.

© Wikipedia

All but one of his programming staff were married and weren’t interested in hosting a codeslinger after hours. Jennifer was the opposite, a girl with an interesting history and no one to hang out with. We shared dinner and dialogue a couple of evenings.

Originally from the area, she’d moved east, but hadn’t drained the avgas from her arteries. Exposed to new opportunities, she’d learned to skydive, where she’d become proficient.

She related a number of high-flying tales. Once she initiated a naked jump with her skyteam, exactly what it sounds like: shed clothes and bail out nude. I guess you had to be there. The mothers of most of us, if we’re gonna die, simply hope we remember clean underwear.

© Wikipedia

Then came her moment of disaster. Unexpected winds tossed her parachute in uncontrollable arcs that caused her to crash into the ground, breaking her back. Jennifer returned to hearth and home to heal, staying with her mother and father, and working at Piper to pay the bills. She planned to resume jumping, but that was probably a year off. In the meantime, she helped form a local jump club.

Shop Talk

This turned out the first and only time I worked in a union shop. Management explained they had to get permission for me to take charge of their machines.

The union was gracious about it. At first, they kept an eye on me, but once they realized I knew what I was doing and was willing to share my knowledge, they made me welcome.

It transpired their problems weren’t serious. They simply needed a helping hand marrying equipment and software from multiple vendors. I enjoyed working with Willy and the staff, which resulted in additional visits.

Where’s Willy?

I previous mentioned my charming boss. Inevitably, I struck off on my own, not getting wealthy, but living by my own lights. To my pleasant surprise, I saw Piper’s number on my telephone. Only this time, the caller wasn’t my friend Willy.

My imagination suggested the name sounded like Manny O’Dious, the new Number 2. This was Piper’s new Director of Programming Services, but what a gutter mouth… and gutter mind.

“That stupid ƒ-er Willy managed to piss off a vice president and got his ass fired. ‘Willy.’ Can you think of a more stupid name? Anyway, you left your job undone. Get your ass down here and fix the problem now.”

Taking orders from a person I respect is remotely tolerable, but as you might have guessed, being bossed around is not  my thing. Still, I needed to make a living.

“When can your pilot be here?”

“Oh no, no. Things are different now. I’m not providing or paying for transportation. It’s not in my budget.”

Lock Haven, Pennsylvania

Lock Haven was landlocked in the remote wilds of Pennsylvania, so making the trip by commercial and commuter hops to ever smaller airports required as much as five or six hours of flight time and additional hours of rental car driving. One way required an exhausting full day of traveling, time I would have to bill for. More to the point, the client was always billed for transportation. This guy couldn’t grasp I was trying to save him money and me time.

It also rankled me that while the recent problem was unclear, I’d left no work undone.

“Sorry, have you tried to book travel between Plymouth and Lock Haven? Minimum seven hours by car, seven hours by air, and I do invoice for travel. Always. You can save two days of billed consulting with a pickup.”

“Hell no. Get your ass on a plane or a mule or whatever and get yourself here you….”

“Good bye.”

I was almost shaking with tension as I slammed down the receiver.

Who put the BOMP in the Bomp Bah Bomp Bah Bomp?

A half hour later, the phone rang, same area code 570, but different number.

“Hey, it’s Jennifer. How ya doing? I’ve been tasked with, well, persuading you to drop in. He has the budget, but see, he gets kickbacks for every budget dollar he doesn’t spend. Let me tell you what we’re dealing with…”

She went on to explain. “Shortly after he arrived, he treated himself in town to a steak dinner. Two bites from finishing, he informed the waiter the steak was tough and he would not pay for it. Nor the soup or the salad or the wine. Restaurants run on thin margins, and they swallowed hard to absorb a loss like that. He is one cheap bastard and now you’re the steak. He sees you as a burdensome expense but he needs you.”

“What happened to Willy?”

“You know Willy, he finds it fun to bluster, but one of the VPs didn’t understand him and summarily fired him without considering how to replace him. Nobody wants a career move to the wilds of Nowhere, Pennsylvania and they were lucky to land Willy. Now everybody’s bleeding.”

“How did they recruit Manny? I never heard the name before.”

“Ah. He has no computing or management experience. He was actually a BOMP salesman.”

“Bomp?”

“Bill of materials processor, like a parts list for a huge project. It’s a pretty good program despite the fact he’s a terrible salesman. I don’t know the circumstances, but he must have been in dire straits. As soon as he heard Willy had been tired, he applied and, being the only candidate, he got the job. Upper executives haven’t figured out what a bad decision that was. He thinks we’re all trying to sabotage him. Believe me, I’m getting out of here soonest.”

I laughed. “While suckering me in, huh?”

“Damsel in distress and all that. We’ll get you here, try to keep everything per usual.”

Arrested Developer

© Piper Aircraft

We planned for an upcoming holiday weekend to maximize my time on the machine. I packed my suitcase and stuffed computer gear in my flight case. As agreed, their plane arrived on time for the pickup. On my arrival, the union rep said cool beans. I never understood that expression, but someone explained I was ‘golden’.

Except with the director. He didn’t hover over me– I give him that– but asked one of the programmers to monitor me.

Within a couple of hours, I had a good idea where the problem lay. By late afternoon, I nailed it, no long weekend required.

A half dozen vendors were waiting to hear who was at fault. I entered the director’s office to spill the results.

“Well?” Manny asked. “Whose problem is it?”

“Piper’s. The issue manifests in IBM’s controller, but you didn’t follow configuration instructions. You plugged it in while ignoring the ‘Some assembly required’ notice.”

“Not my fault. My staff keeps undercutting me. Look, here’s what you will do. I’m going to give you an extra fifty bucks, no, say hundred bucks and you say you traced the fault to the DUCS package. You can convince them.”

I blinked. It was hardly worth mentioning $50 covered ten minutes on the time sheet. My old boss’s software had nothing to do with the problem, but they were the smallest and most vulnerable supplier.

“No, I want no part of that. No vendor is at fault. It’s a user error.”

“It’s a virus.”

“No, it’s not a virus.”

“You sure you won’t take a hundred bucks and let this go?”

© Piper Aircraft

“No, I can’t do that.”

“Then find your own way back.”

“What?” I didn’t think I’d heard him.

“Find… your own… fucking… way… home. I won’t provide transportation.”

“You can’t do that. There’s no way out of here, not even a rental car.”

“Tough luck. I gave you a chance.” He templed his fingers and stared musingly at the ceiling, fully in control. “Factory like ours is a dangerous place. All kinds of accidents could happen, especially after dark on a long weekend.”

That made no sense. “Don’t act ridiculous. You are threatening me over a few thousand dollars?”

“Not ridiculous to me, more like an object lesson you’re going to lose. If I was going to threaten, I’d point out the surrounding deep woods,” he interrupted his TV-speak to wave his hand toward his window, “and how dangerous forests are, hunting season or not.”

To be continued…