Showing posts with label Robert Mangeot. Show all posts
Showing posts with label Robert Mangeot. Show all posts

14 November 2020

It's Not Funny to Them


by Robert Mangeot

I should warn you I have a liberal arts education. Now warned, it might not surprise you that I think about classic story structure. Aristotle, for example. The Big A wrote about dramatics, and he didn’t mean my angst after a string of reject letters. He meant dramatic arcs, a series of interesting conflicts and emotions. Whether a dramatic arc plays out as uproarious or weepy or bare-knuckled is up to the author. Humor is style, not form.

Take Romeo and Juliet. Straight-up, star-cross’d tragedy, am I right? Reckless love, swords, poisons. Set aside that Shakespeare both envisioned and delivered this as a tale of woe. He said so in line six. Still, the play needs only minor plot work, like to lose the cousin murders and give Romeo a wacky sidekick, and now here’s next season’s blockbuster romcom. Much Ado About Nothing is essentially a banter vehicle, though Shakespeare had the good sense to work in scheming family, social ruin, and the real prospect of danger. There is even a daughter who fakes a death for true love. Getting to sound like Romeo and Juliet.

This goes to my golden rule for writing humor: It ain’t funny to the characters. The characters can’t be in on the joke. They have to experience a personal hell, if of the funny sort to us safely across the Fourth Wall.

Stephanie Plum is not having a good time--generally--in the Evanovich novels. Elmore Leonard characters spend their novels seeking or avoiding physical harm. Leonard famously said he didn’t write humor, and he didn’t. But he wove humor into crime novels like no one before him or since.
And then there’s Westlake. The Hot Rock was initially meant for his antihero Parker, except the first drafts didn’t click as a dark story. Too comic. Westlake could’ve changed the plot points and tone to noir, or he could’ve run with the lighter idea forming. Westlake embraced the inherent comedy, and we readers gladly met John Dortmunder. What Westlake didn’t do? Make the recurring caper at all easy on poor Dortmunder.

There just isn’t comic fiction without arc and dramatic conflict. We’re not writing stand-up routines. Take Anchorman. Love the movie or despise it, Anchorman scores its hits on well-timed ad libs sprung from Ron’s mounting desperation and lost stature (Loss? Descent into desperate measures? See how this could’ve been spun as a drama?). But Anchorman bogs down precisely when the script overindulges in hijinks that freeze Ron’s arc in place. 

Most of my published stories are comedies. “Handed, on a Gold Plate,” in the November 2020 Mystery Weekly Magazine, is about a CPA-in-training who convinces himself that an on-camera gig certifying pick four lotto drawings is a golden ticket to celebrity auditing. The story puts his prized dream in jeopardy.

I also write the occasional tragedy, like my “On Loan From the Artist” out in the November/December 2020 Alfred Hitchcock’s Mystery Magazine. That one follows Bench, a small town loan shop guy who borrows too much courage in protecting his turf.

I wrote both stories the same way. Same method, same four-part structure, same tossing the POVs into rising action and a harrowing loss. Same letting them miscalculate along the ride. I only changed the tone and tactics. “Gold Plate” throws our guy whackadoodle complications. It uses more voice and ends on a kind-of up note. “Artist” goes for psychological tension. Things get worse. It ends badly, as tragedies must.

All else equal, a humorous story is harder to pull off. “Gold Plate” must work first as a drama--that also happens to be funny. The struggle is real, folks. Humor is inescapably subjective. I thought Knives Out had wicked fun to it. Friends have said something like, “I guess so.” They liked it as a whodunnit. Melissa McCarthy was her usual genius in Spy, but I thought the movie collapsed under shock violence tried as humor. At some point, edgy becomes cruel. Pulp Fiction managed that balancing act (and via a fractured narrative!), though I don’t even think of it as comedy. A bunch of film critics disagree.

What would’ve Aristotle said? His volume explaining comedy’s secret sauce is lost to the ages, which is itself pretty funny. We do know he thought comedy was the lowest form of dramatics. Maybe he didn’t have a sense of humor. Maybe he tried, but his critique group didn’t quite get his whole shtick. Whatever the reason, I’ll forgive and forget. Such classic theory and its modern evolution help me wrangle the hard work of writing something funny. Otherwise, my daily drama is coping with reject letters. Nobody wants to see that.


10 October 2020

Kyle in Payables Has Been Binge-Watching, and Now You Need to Care About Zettabytes


Please welcome the newest inmate to our cozy little asylum.  Robert Mangeot  has been around the short mystery fiction scene for a few years now. His stuff is in a few anthologies and appears frequently in Alfred Hitchcock Mystery Magazine (and has made my best-of-the-week selection four times.) He’ll have a piece in AHMM's November/December issue due out later this month. Bob is a healthcare industry long-timer when not writing, as his first piece makes clear.
— Robert Lopresti


KYLE IN PAYABLES HAS BEEN BINGE-WATCHING, AND NOW YOU NEED TO CARE ABOUT ZETTABYTES

by Robert Mangeot

Here’s Kyle again, five minutes late for the 8:00AM St. Healthcare Payables team Zoom huddle. He’s bleary-eyed--again--and slurping coffee (“Kyle, can you mute, please?”) after all-nighter binge watching the just-dropped Wicked Streaming Show That Has People Talking, season two. WSS.2, in Kyle-ese. He’ll gush baggy-eyed over each and every spoiler if anyone hangs on the Zoom too long. Usually, we can’t stay mad at him. Kyle is bedrock here in Payables, first with the virtual high fives and the loudest voice singing “Happy Birthday.” This morning, though, the coffee isn’t kicking in yet, and he’s digging this new email promising a GIFT CARD!!! if he clicks there and takes this important HR survey. Gift cards? Hello, WSS merch.

Don’t do it, Kyle. Don’t.

Kyle does it. Clickety clickety click. He’s heard about email scams and stolen files and that stuff. They do training in Payables, thank you very much. But this email seems legit. The logos and fonts are right for HR (they are), the linked website looks like HR (it kinda does, those smiling nurses), and the password log-in seems fine (it’s so not). Anyway, his melatonin is off this morning.

Let’s call the malware BigBummerExpress. Kyle’s computer doesn’t slow to a crawl processor-wise. It doesn’t flash the Blue Screen of Death. It doesn’t laugh a super-evil laugh like that cray hacker episode from WSS.1. BigBummerExpress is loaded and running, sure. And yeah, there’s patient information on his computer for the grabbing.  

Kyle isn’t who BigBummerExpress is after.

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Meet the United States healthcare system. We Americans spend $3.6 trillion annually on all things medical and surgical, much more per capita than most other industrialized nations. Three trillion isn’t the largest number involved in this caper, but it’s the motivating number.

However we got here and whatever your opinion about it, U.S. healthcare is a huge market. Most money is spent well enough or at least well-intendedly. As for the rest, there’s a reason that entire professions--including mine--have spun up to chase bad actors. And lately, there’s the bad actor golden ticket: ransomware. 

To be clear, I am not a technology expert. I’m not involved in cybersecurity. I’m a humble regulatory nerd who barely understands how my laptop crunches its ones and zeroes. But with cybersecurity being crucial to those regs, I try to stay hip on the trends.  

In September, Universal Health Services--a giant at 400 facilities--announced a major cyberattack had taken down clinical systems. Universal is not releasing details, but if it sounds like ransomware, it probably is. Patient appointments were rescheduled, test results were delayed, and patients inbound to their ERs were diverted elsewhere. 

Universal is hardly alone in the cyber battles. In 2019, hospitals and clinical practices reported nearly 1,000 successful ransomware attacks. What makes healthcare an outsized target over other sectors? Large health organizations can find the pay-off money somehow. Paying up may be a care imperative. Also, medical software products are often older and assembled as a patchwork. Lastly, a patient record contains a more comprehensive set of personal data than your average retail outlet. Such records are so valuable that the Dark Web apparently coined its own term: Fullz.

Health data has grown to mind-boggling size and mushrooms further each year. Experts predict that cumulative health data about you and me will reach 35 zettabytes this year. A zettabyte is tech-speak for one sextillion. That’s roughly one byte for all the grains of sand on all the Earth’s beaches--multiplied by 35. Or to see all the commas, we’re talking 35,000,000,000,000,000,000,000 bytes of health data out there.

And the problems usually start with phishing

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A month has passed since Kyle did that vendor survey thing. He’s forgotten about that gift card or reporting a concern because, bless him, rumors go WSS.3 will be the full throttle, slam-bang finale. In that month, BigBummerExpress has used his system credentials to cruise the company IT platforms and learn where that sweet data is, how it’s structured, what protects it. To the Security people, if they spot any oddness in Kyle’s activity, it looks like him accessing places he’s authorized to access. 

It’s encryption time. 

8:15AM, the Zoom huddle and Kyle slurping coffee. His boss is asking Kyle to mute when everyone’s Payables screens flicker off. Text messages start flying. His boss manages to say, “I gotta go.”

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It’s no wonder that crime fiction often involves a cyber angle. The technology and its human implications can be fascinating, and it brings plenty of cat-and-mouse games. If anyone is mulling a healthcare cyber tale, here’s a general lay of the land for 2020 realism. 

To read the industry studies, hospital ransoms used to be small, way cheaper than fighting the protracted fight. A volume business. Fast forward to 2020: Those studies put asking prices in the millions. Today’s ransomware isn’t just encrypting data natively but stealing it on threat of release, so that companies can’t plug in the back-ups and refuse to bargain. Big game hunting, in the lingo.

Healthcare providers have layers of serious defenses in place. Be assured the good guys are damn good—and have to be. Federal regs (anyone remember the Health Insurance Portability and Accountability Act?) require detailed IT security plans and regular self-assessments, at the pain of major fines and enforcement should personal health information be jeopardized. Europe’s laws are even tougher.

Cybercriminals are such an everyday threat that it’s an insurable risk. Of course, no underwriter goes on the hook for potential millions only to stay out of the response and prevention discussions. Like I said, serious defenses.

That can have a weak link.

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Kyle is messaging his buddy. He had another emergency Zoom interview, this time an IT consultant dude with an open collar shirt and razor stare. The consultant dude kept showing Kyle that HR email and asking about BigBummerExpress and even about his browser history. His affiliations. This FBI lady joined the call, too. She didn’t utter a word. Just made notes. 

It was awesome.

It’s been weird at St. Healthcare. HR sent an actual email with an actual performance warning. It took forever to get the Payables and medical record interface back running, and while it’s not been on the news, Kyle figures somebody must’ve coughed up for the hackers to go away. 

Hackers. Big money. Affiliations. What Kyle’s thinking, this would make full throttle WSS fan fiction.